How to make a payment to PRA Group

Log in to see your account, online options and make a payment

How do I make a payment to PRA Group (UK) Limited?

We offer many different payment methods and it’s your decision which you use; full details are below.

Please note that you’ll find your account information on any letter we’ve sent you, including reference number, balance, original creditor and online log in details.

Use your name, date of birth and postcode, or reference number & password, from a PRA Group letter to view your account, make a payment or set up a payment plan today. Log in

Paying Online

You can easily login to view your balance, make a Debit Card payment or set up a payment plan. It’s easy and secure to use. Log In

Make Instant Payments

Pay the full balance or pay an affordable, single payment whenever it suits you
It’s easy and secure

How do I log in?

You only need your name, date of birth and postcode, or reference number & password, from a PRA Group letter to view your account and make a payment. It’s quick and easy. Log In

How do I make a payment?

Log In online using your name, date of birth and postcode (or reference number & password from any PRA letter)
View your account(s) and select ‘Make a one off payment’
Enter the amount you want to pay and click ‘confirm’
Enter your debit card details and select ‘make payment’

Set up a payment plan

You can set up automatic regular payments that are affordable for you Log In
You don’t have to remember to make a payment
You can adjust your payments whenever you like
We will check in with you once every 6 months to make sure your plan is still affordable

What is a payment plan?

A payment plan is a commitment to PRA Group to pay regular amounts toward a debt.

You can set up regular affordable payment online using your debit card and pay an amount that suits you
You can choose to pay monthly, fortnightly or weekly on a day that suits you
You can choose to set up a plan to clear the balance or
You can choose to set up a plan that pays towards your balance (but won’t clear the balance) Log In

How do I set up a payment plan?

Log In online
View your account(s) and select ‘Set up a payment plan with Debit Card’
Choose ‘Yes’ if you want to set a plan that clears off of your account balance
Choose ‘No’ if you only want to make payments towards your account balance
Select ‘how much you want each payment’ to be
Select ‘how often you want to pay‘ (weekly, fortnightly or monthly)
Select when you want your first ‘payment date‘ (up to 30 days in the future)
Completed the affordability questions
Enter your debit card details and your plan is set up

How do I adjust my payments?

If you would like to adjust your monthly payments you can simply visit your account page, click ‘cancel’ and then set up a new plan with your new monthly payment. Log In

Use your name, date of birth and postcode or reference number & password from a PRA Group letter to view your account and set up a payment plan today. Log In

How do I log in online?

You can log in using your name, date of birth and postcode (or reference number & password from a PRA Group letter) to view your account, make a payment or set up a payment plan.

Having trouble logging in?

If you are trying to log In using your name, date of birth and postcode, please use the details that you gave to set up the original account.

You can find your reference number and password at the side of any letter we have sent you – you may have different reference numbers and passwords for each account.

If you are still having trouble logging in, please contact us.

Direct Debit

Please call us free on 0800 877 2772 to set one up. Alternatively, click here to print a Direct Debit Mandate or a mandate can also be found on the reverse of most of our letters, please complete your details and post it back to us.

The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit PRA Group (UK) Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request PRA Group (UK) Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by PRA Group (UK) Ltd or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when PRA Group (UK) Ltd asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

At The Bank

You can pay directly by cheque at any branch of The Royal Bank of Scotland, making your cheques payable to PRA Group (UK) Ltd. Alternatively if you prefer you can pay at the post office, contact us and request a personalised bank Giro credit slip. Our account details are: Account Number: 21117336 Sort Code: 16-00-02.

Please make sure you write your customer reference number on the reverse.

Payzone

Please make sure you write your customer reference number on the reverse.

By Post

Please send us your cheque, postal order or bankers draft made payable to PRA Group (UK) Ltd.

Please include your reference number, found on the right section of the letter we have sent you, with your payment.

Payments are to be addressed to:

PRA Group (UK) Ltd
PO Box 444
Bromley
BR1 1ZB

Find out more

Common Questions

Calculate your monthly income and expenditure

Make a payment or set up a payment plan

Find out more on how to make a payment

Helping our customers

At PRA Group we are here to help. Getting in touch with PRA Group is the first step.

Mr C. Doncaster

“thank you very much It’s been one of the best calls i’ve ever had dealing with my debt.

Mr M. Paisley

“i just wanted to give a compliment to the young lady I spoke to. She reassured me and put me at ease and gave me clear information and she listened to me as well.”