We know life happens and doesn't always go according to plan

If you received a letter or call from us, it means that your original provider has made a business decision to sell your debt. The contractual agreement you had with your original provider has been transferred to us and you now owe this debt to PRA Group. 

Who is PRA Group (UK) Limited?

We are focused on running a business with a highly ethical code of conduct and only buy accounts from reputable high street providers. We offer our customers solutions for getting out of debt and repairing their credit history. 

  • We don’t attempt to collect from those who can’t pay.
  • We don’t add interest.
  • We are committed to helping our customers repay their outstanding balances based onwhat is affordable for them.

What will happen next?

  • We may contact you by email, sms, letter and give you a call by phone
  • Get in touch and we can discuss how to make a payment or set an affordable payment plan
  • Manage your account online, make a payment or set up a payment plan
  • If you get into any difficulty then please contact us, we want to help

PRA Group are #hereto help

The CSA and PRA Group working together

The CSA is the trade body representing the debt collection industry. Working together we want to give people in debt the confidence to engage with us. Watch the video to find out more…

What are your options?

With PRA Group you have a number of options, you can:

  • Clear your account in full
  • Set up a regular payment plan that is affordable to you
  • Make a one-off payment that suits you
  • Calculate your budget using our online income & expenditure form here

 

If you have any questions about any of your accounts or the options open to you please contact us.  

What can I do online?

  • Log In online using your name, date of birth and postcode (or reference number & password from a PRA Group Letter)

  • View and manage your account(s), see your account(s) balance(s)

  • Make instant payments, it’s easy and secure

  • Set up payment plan with automatic regular payments that are affordable for you

Helping our customers

At PRA Group we are here to help. Getting in touch with PRA Group is the first step.

Mr C, Doncaster

“thank you very much It’s been one of the best calls i’ve ever had dealing with my debt.”

Mr M, Paisley

“i just wanted to give a compliment to the young lady I spoke to. She reassured me and put me at ease and gave me clear information and she listened to me as well.”

Mrs M, Brighton

“I feel really relieved, i was anxious at first. It’s been really painless and i feel really hopful for the future”

Call

Dial 0800 877 2772  to speak with an Account Representative

Hours
Monday-Thursday: 8am-8:30pm
Friday: 9am-5pm
Saturday: 8am-2pm

SMS

Chat on SMS with a member of our team. 

07860 094994

Standard SMS network charges apply. This is a text only number 

Write to us

2 The Cross
Kilmarnock
Scotland
KA1 1LR

Zapraszamy do logowania się na nasz Portal Klienta- dokonywania płatności online i zarządzania swoimi zobowiązaniami (bez wychodzenia z domu – 24/7) lub kontaktu poprzez: czat, telefon: +48 22 276 66 88 lub email: kontakt@pragroup.pl